Professional behavior and etiquettes are essential for the long-term success of any business. Effective communication between the employee and the customer is vital to meet the objectives of the company.
Professional behavior in the workplace sets boundaries between employees and clients by discouraging over friendly disposition. While many employees prefer a lively and enjoyable workplace, certain restrictions and restraints are essential for a safe environment. Professional behavior creates a respectful environment for both employees and clients. It discourages gossip, rumors or inappropriate interaction to maintain a peaceful environment. It also minimizes the chances of conflicts between co-workers.
Maintaining the standards of professional behavior can create an unbiased environment for both men and women despite their culture and background, allowing diversity in the company. Lately, professional behavior has become an indispensable part of the workplace hence you should learn to behave accordingly to maintain standards.
This article will enlighten you about the dos and don’ts of disposition in a professional workplace.
The first impression is very important
The first impression is a perception of how you appear in front of others. That is why it is important to impress someone in the first meeting. In job interviews or when approaching new clients, you have only one chance to prove your worth and show how experienced, trustworthy and indispensable you can be for their company.
People tend to shape an image of a person based on their behavior and appearance when they first meet each other. So, when meeting someone for the first time keep the following things in mind:
• Always be confident on yourself and your abilities. Try not to be nervous in an interview or when meeting a new client as it shows a lack of confidence in your abilities which might give them a negative impression about yourself.
• Wear modern, fashionable yet decent and comfortable clothing. Clothing defines the taste and appearance of an individual and makes you feel good about yourself. When you feel good, you tend to be optimistic. People admire optimism as it shows how enthusiastic you are about your work.
•Make sure you do not say things based on idealistic situations. Share your experiences and opinions when you answer a question. Also, try to include examples based on real-life situations when answering queries. All these will characterize you as a knowledgeable person.
Communication is the key to success
To establish a relationship with a client you need to have the ability to speak your mind. Interaction allows you to share interests, ideas, and concerns on a topic and helps to build a professional relationship with your clients. The body language, facial expression, and eye interaction are very important to engage the client in a professional communication.
Clearly state your opinion and see how your clients respond to it. Try to prioritize your clients’ preferences for which both the parties should communicate effectively. Moreover, try not to be egoistic when proposing a better solution to your clients.
Show the advantages and disadvantages of both the preferred method to make it easier for your client to make a decision.
Always prepare yourself before meetings
Keep a record of all your appointments and meetings in a planner and try to keep it up-to-date. If you are a tech-oriented person find a scheduling app that meets your needs and gives alert before the deadline so that you can submit a project or a meet a client on time. If you are unfortunately late, be polite and apologize.
It is very common to feel sick or lazy, but missing work or canceling meetings because of that reason is highly unprofessional. Despite your health issues, try to be enthusiastic and work with full concentration. If it is needed, have multiple cups of coffee to feel energetic, but try to avoid having any food or beverages when you are in a meeting. Avoid chewing gum or anything in front of a client as shows lack of respect. Before meeting a client organize everything that you need.
Read your project plan thoroughly to avoid errors and last minute trouble of correction. Do not answer any phone calls, be it personal or professional unless it is an emergency. Always remember to carry your stationery and other essentials when attending a meeting. Try not to leave in between a meeting to bring documents or stationary.
When you interact with your clients try not to be too friendly rather be courteous, polite, and address your clients with respect. Try not to get involved in a conversation concerning their personal life as it will make you seem unprofessional and can make the client insecure. On the contrary, do not talk about business in a serious tone as this might make your client uncomfortable.
Try to greet your clients in a friendly manner without being too indulgent in their lives. The main goal of meeting a client should be to make them feel comfortable without being too serious or friendly, only then you can create an environment for the client to talk about business and can hope to continue doing business with them in the future. In case you have an emergency in the middle of the meeting, apologize to the customers and ask them to wait if it is not going to take much time.
Offer them snacks and beverages while they are waiting for you. Additionally, thank your customers for their time and assure them their work will be done. Saying goodbye shows your customer you care about them so try to be polite and lively throughout the conversation with your client.
To Wrap Up
The code of conducts mentioned in the article is a guideline of your behavior and varies from workplace to workplace. Companies do arrange a meeting or seminar for the employees to learn how to behave professionally. Courteous disposition makes you reliable, trustworthy and respectful.
On the contrary, professional behavior is not only exercised workplace but also in schools and universities to create a respected environment for all.